Store: Elanorae
Address: -
Email: contact@elanorae.com
Phone: +393791854474
Contact Person: -
At Elanorae, we are committed to offering stylish, well-crafted dresses designed to meet high quality standards. Every item is carefully inspected before shipment. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if an issue arises.
1. Warranty Coverage
All dresses purchased from Elanorae are covered by a 30-day quality assurance warranty starting from the date of delivery.
This warranty covers the following:
- Manufacturing defects
- Seam or stitching faults
- Defective or detached buttons, clasps, or zippers
- Fabric defects present upon arrival
- Incorrect item, color, or size received
- Damage that occurred during shipping
If any of the above issues are confirmed, we will offer a replacement, refund, or store credit at no additional cost.
2. What the Warranty Does Not Cover
The warranty does not apply to the following:
- Normal wear and tear
- Damage caused by washing, drying, steaming, or ironing
- Shrinkage, fading, stretching, or fabric wear due to use
- Stains from makeup, deodorant, perfume, or similar substances
- Accidental damage such as tears, cuts, burns, or pulled threads
- Damage resulting from misuse, alteration, or improper care
- Items returned with strong odors (smoke, perfume, detergent, etc.)
- Final sale items, where applicable
These issues are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a warranty claim, please email us at contact@elanorae.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our team will review your request and respond within 24–48 business hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- Free replacement (same item, size, and color if available)
- Full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims are fully covered by Elanorae.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Requests received after this period may not be eligible for coverage.
6. Customer Support
Our customer support team is available 24/7 to assist with warranty, return, or product-related questions.
Contact us anytime at contact@elanorae.com.