1. How long does delivery take?
Orders are prepared within 1–2 business days after payment is confirmed.
For deliveries within France, shipping usually takes 2–3 business days once your order has been dispatched.
For other EU countries, delivery typically takes 4–8 business days, depending on your location and the courier.
2. How much does shipping cost?
We offer free shipping and free returns on all orders over €30.
For orders below this amount, a standard shipping fee may apply and will be displayed at checkout.
All prices on our website are shown inclusive of VAT.
3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Use the tracking link provided to follow your delivery in real time until it arrives.
4. What payment methods do you accept?
We accept the following secure payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are encrypted and processed through secure payment gateways.
5. Can I change or cancel my order after placing it?
If you need to update or cancel your order, please contact us as soon as possible at contact@elanorae.com.
Changes can only be made before your order is shipped. Once dispatched, cancellations are no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day money-back guarantee.
If you’re not completely satisfied, you may return your order within 60 days of delivery for a full refund.
Items must be returned in their original condition and packaging.
For full details, please review our Refund Policy.
7. How do I initiate a return?
To start a return, email us at contact@elanorae.com with your order number and reason for return.
We’ll send you the return instructions and address.
Once your return is received, refunds are processed within 5–10 business days.
8. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email clear photos of the issue to contact@elanorae.com, and we’ll arrange a replacement or issue a full refund.
9. Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you would like a different item, please return your purchase for a refund and place a new order.
10. Do your products come with a warranty?
Yes, all our items are covered by a satisfaction guarantee.
If you experience any quality or manufacturing issues, contact us and we’ll take care of it promptly.
11. Do you ship outside of France?
Yes, we ship to most EU countries.
If you are located outside the EU, please contact us at contact@elanorae.com to check delivery availability for your region.
12. How can I contact customer support?
Our customer support team is available 24/7 to assist you with any questions.
You can reach us anytime at contact@elanorae.com.